Refund & Return Policy

At Onnora, we are committed to providing thoughtfully designed products that enhance your everyday life and deliver real results. We stand behind the quality and effectiveness of everything we offer.

We encourage you to use your product for at least 14 days before deciding to request a return, as many products require consistent use to experience full benefits. However, your satisfaction is important to us — which is why we offer a 60-Day Money-Back Guarantee.

If you are not satisfied with your purchase after 14 days, but within 60 days of receiving your order, please contact us at:

📩 contact@onnora.com

Order Cancellation Policy

Any changes or cancellations must be requested within 24 hours of placing your order.

After 24 hours, orders may already be processed or shipped, and we may not be able to modify or cancel them.

If your cancellation request is approved within the 24-hour window, your refund will be processed within 7 business days back to your original payment method.

60-Day Money-Back Guarantee

We are confident in the quality of Onnora products and encourage you to try them for at least 14 days to fully experience their benefits.

If you are still unsatisfied, you may return your item(s) within 60 days of delivery.

Please note:

• Shipping fees (if applicable) are non-refundable

• Items must not be excessively used, intentionally damaged, or misused

• Customers are responsible for return shipping costs unless otherwise stated

To initiate a return, please email:

📩 contact@onnora.com

To help us process your request quickly, include:

• Your Order Number, or

• The Full Name and Email Address used when placing the order

Our support team will provide return instructions once your request is reviewed.

Damaged Items

We carefully package all orders to prevent damage during transit.

An item is considered damaged if:

• It arrives physically broken, or

• It has a manufacturing defect

Packaging damage (such as dented boxes) does not qualify as product damage if the product itself remains intact and functional.

If your order arrives damaged:

• Notify us within 72 hours of delivery

• Email contact@onnora.com

• Include a clear photo showing the damage

If approved, we will arrange a replacement at no additional cost.

We do not offer refunds or replacements for items damaged due to:

• Normal wear and tear

• Improper use

• Accidental damage

• Misuse

Shipping & Delivery Disclaimer

While we aim to deliver all orders promptly, Onnora is not responsible for shipping delays caused by:

• Courier issues

• Customs processing

• Weather conditions

• Incorrect shipping information

• Other events outside our control

We are not responsible for lost, stolen, or delayed packages once they are in the possession of the shipping carrier.

If you experience delivery issues, please contact the courier directly.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and we are not notified within 24 hours of purchase, we cannot guarantee a replacement or refund.

Policy Updates

Onnora reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

It is the customer’s responsibility to review the latest version of this policy before making a purchase.

By purchasing and using Onnora products, you acknowledge and agree to the terms outlined in this Refund & Return Policy.