Shipping Information
At Onnora, we are proud to offer FREE shipping on all orders — no minimum purchase required.
We are committed to processing and delivering your order as quickly and efficiently as possible.
For any shipping-related questions, please contact us at:
📩 contact@onnora.com
Order Processing Times
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected delivery address.
During peak seasons, promotional periods, or holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
Delivery time refers to the transit period after your order has been dispatched. Shipping times vary depending on your location.
Estimated Delivery Times by Region:
🇺🇸 United States: 5–10 business days
🇬🇧 United Kingdom: 5–10 business days
🇨🇦 Canada: 7–14 business days
🇦🇺 Australia: 7–14 business days
🌍 Rest of World: 7–21 business days
Please note:
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Shipping carriers may experience delays during peak seasons.
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Tracking updates may take several days to appear after dispatch.
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International shipments may be subject to customs processing, which can extend delivery times.
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Customs fees, duties, or import taxes (if applicable) are the responsibility of the customer.
Shipping time estimates are not guaranteed and may vary due to circumstances outside of our control.
Order Changes & Accurate Shipping Details
Customers are responsible for providing accurate and complete shipping information at checkout.
Incomplete or incorrect shipping details may result in processing delays or order cancellation.
If our system detects a potential address issue, our support team will contact you via email within 3 business days to verify your details. If we do not receive a response, we reserve the right to cancel the order.
If you notice an error in your shipping information, please contact us at contact@onnora.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this timeframe.
Delivery Delays
At Onnora, we understand how important timely delivery is. While we work hard to ensure prompt shipping, delays can occasionally occur due to factors beyond our control, including:
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Severe weather conditions
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Transportation disruptions
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Customs clearance procedures
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Courier operational delays
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High seasonal demand
Additionally, delays may occur due to:
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Payment verification issues
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Address confirmation requirements
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Temporary product availability issues
If your order is affected, we will notify you as soon as possible.
Onnora is not liable for delivery delays caused by external factors and cannot guarantee exact delivery dates. However, we will always assist in tracking and resolving shipment concerns whenever possible.
Lost or Stolen Packages
Once your order has been handed over to the shipping carrier, it becomes the responsibility of the courier.
If your package is marked as delivered but cannot be located, or if you believe it has been lost or stolen:
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Contact us at contact@onnora.com
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Contact the courier directly to initiate a claim
Most courier services have a claims process for lost or stolen shipments. We will also assist by contacting the courier on your behalf and providing updates when possible.
Please note:
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Onnora is not responsible for lost or stolen packages once confirmed delivered.
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Lost or stolen packages are not covered under our refund policy.
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In certain cases, we may offer a replacement at our discretion.
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If necessary, filing a police report may be recommended.
Shipping Policy Updates
Onnora reserves the right to modify or update this Shipping Policy at any time without prior notice.
Customers are responsible for reviewing the most current version of this policy before making a purchase.
By purchasing and continuing to use Onnora products, you agree to this Shipping Policy and any future updates.